Cancellation Policy

Our Cancellation Policy

We pride ourselves in giving all our clients the best possible treatments and we want to ensure that you receive the full allocated time for your appointment. Please understand that by running late, cancelling at the last minute or not showing up at all is why we need to have this policy in place.
 

• We kindly request at least 24 hours notice when cancelling or rescheduling appointments.
• We understand that sometimes life gets in the way and running late cannot be avoided. Traffic, bad weather, finding parking… We will always endeavour to complete your treatment to the best of our ability in the time available. If you arrive late, please understand that in order for us to keep appointments running to schedule your treatment may need to be adjusted accordingly.
• We require a 50% credit card deposit to secure appointments for treatments over 1 hour. This deposit is non-refundable and must be paid at time of booking appointment. Appointments may be rescheduled if a minimum of 24 hours notice is given. For cancellations or rescheduling requests occurring within 24 hours of the scheduled time 100% of treatment cost will be charged. This includes “No Shows”.
• Group bookings (i.e. 2 or more people) require a 50% credit card deposit to secure appointment. This deposit is non-refundable and must be paid at time of booking appointment. Appointments may be rescheduled if a minimum of 24 hours notice is given. If a cancellation occurs within 24hrs of the scheduled appointment 100% of the treatment cost will be charged to your credit card. This also applies to “No Shows”.
• Gift vouchers are strictly valid 6 months from date of purchase (except where specified eg. gift voucher with purchase). Gift vouchers will forfeight 100% of their value for cancellations made within 24 hours of appointment time. This also applies to “No Shows”.