Cancellation Policy

Our Cancellation Policy

We pride ourselves in giving all our clients the best possible treatments and we want to ensure that you get the full allocation time of your appointment. Please understand that by running late, cancelling at the last minute or not showing up at all is why we need to have this policy in place.

• We kindly request at least 24 hours notice when cancelling or rescheduling appointments.
• A Credit Card is required to confirm Facial appointments and Treatments over 1 hour. If cancellation occurs the day of your appointment 50% of the treatment costs will be charged, ‘No shows’ will be charged 100% of treatment cost.

This condition also applies to Gift Voucher Redemptions

• Group booking (i.e. 2 or more people) require a 50% deposit at time of making appointment. If a cancellation occurs within 24hrs of the scheduled appointment the deposit will not be refunded
• Gift vouchers are strictly valid 6 months from date of purchase (except where specified eg. gift voucher with purchase). “No Shows or last minute cancellations will forfeight 100% of the voucher value.